KNOW CIPRIAN IT(Click to Open)

Q: How long have you been computer support specialists?

I got my first Hewlett Packard in 1993 at the age of 13 for all my friends and family, but professionally since 2003.

Q: What computer support services do you offer?

Some of our core features: Remote and Onsite support. Antivirus and  Malware protection, Email, Printer and Scanner troubleshooting, and support, Fix and repair Windows errors and more.

Q: Which areas cover your PC repair services?

For our PC Repair and PC Technical Support we offer:

PC Diagnostic, Slow Computers, Hardware and Software Upgrades, installation, and support with some of Charlotte Top IT Agents and the best part..all for under $1 a day.

Q: Which geographical areas do your PC repair services cover?

Serving Charlotte NC Metro Areas. Including: Cornelius, Huntersville, Davidson, Concord, Matthews, Pineville, Mint Hill, Weddington, Waxhaw, Rock hill.  No Travel and Delivery Charge for  Business Klub Members.

KNOW THE PROGRAM

Q: What improvements for my PC can I expect?

Disable or remove unwanted programs, Clean up unnecessary system files and optimize the brain of the computer so that the system is up to our operational standards and is our company policy to bring: Reliability, Security, Consistency, Productivity, Performance, Managed Expansion and Growth for all clients.

Q: What are the modules included in monthly and weekly maintenances?

We have a Silver, Gold and Platinum  package that fits in everyone’s budget.

Q: What is mobile device management and what benefits are expected?

Mobile Device Management Is a type of security software used by IT departments to manage and secure employees mobile devices that are deployed across multiple mobile operating systems (Apple iOS, Windows Phone) and all  being used in the organization.

BYOD (Bring Your Own Device) and Mobile Device Management is becoming the future of business technology. Personal computing devices are brought to the workplace by employees for use and connectivity to the corporate network and is being adopted by employees all over the world very rapidly.

Our Platinum Subscription offers: MDM – Remote Clear Passcode, Remote lock, Remote Wipe Device.

Mobile Device Management Benefits:

BEFORE:

“ I didn’t want employees using their own mobile as I was worried about data security”

“As a company we find it difficult to track usage of mobile devices”

“We have a mix of company and employee devices accessing our business systems with no control”

AFTER:

“Employees can now use their own devices to work more flexibly which makes our business more efficient”

“Managed Mobile gives us the data we need to make crucial efficiency savings”

“We now have policies and protocols in place to allow the safe use of a complete range of devices”

Q: Which antivirus program do you offer? What if I already have one installed?

Ciprian IT Antivirus and Security End Point protection will detent early warning signs of threats, Malware prevention,  software security updates and testing your systems against hacking, In some cases, a legitimate antivirus program cannot be removed because the software used is corrupt, bad or missing. In these situations, you must remove all files associated with antivirus. This is a process that can take hours, but our agents have the knowledge to remove that in matter of minutes!

Q: What are included in the various packages?

You can find a Help Desk Support, Antivirus protection, Mobile Device Management, Remote Support, Weekly and Monthly Maintenance Programs, Charlotte Based Phone Support and More.

Q: Can you explain in detail what you mean by “ Microsoft Patch Management”?

Microsoft releases security updates, services packs, features packs and update rollups for many of its products throughout the month. These updates are critical in keeping your computers and servers running at peak performance as well as protecting them against the latest security threats. Theses patches are deployed to our testing environment shortly after Microsoft releases them; we verify that they do not causes any immediate issues and schedule them to be deployed to our managed service machines within 2-4 days.

Q: Is there a minimum term for each computer we put under contract?

No Contacts! Just a one-time $150 subscription fee when being enrolled into the IT Klub.

Q: What are your payment options?

Credit Card Payment (Visa, Mastercard, American Express) and online.

SUPPORT AND CONTACT

Q: How can I contact you?

You can reach us Monday through Friday from 8am-6pm via phone call 704.526.8182 and email me directly at cflorian@ciprianit.com

We also have a 24×7 help desk support system in place for our loyal costumers

Q: What are the support options you offer?

Remote Support, Onsite Support, Network and Server Support, After hour support (6pm-8am) Weekends & Emergency, Phone Support, Website Support, Managed IT Services Support.

Q: What are the phone support timings? What is the support phone number?

Monday through Friday 8am-6pm and we can be reached at: 704.526.8182

MY BENEFITS

Q: Which plan do you recommend to start with? Why?

We have Silver, Gold and Platinum package and you can find services that can benefit everyone’s budget.

Q: Being a Klub member, what advantage do I get?

You get the best prices in the area! Each package will save you anywhere from 20% – 40% off on a monthly basis!!

Our regular business prices range anywhere from 70/hour to $150/ hour. Best deals in town!

Q: How your PC support program would benefit my business?

Our goal is to serve as your technology partner with a focus on providing Reliability, Security, Consistency and Productivity. Ciprian IT can save your organization time and money though better use of appropriate technologies.

Q: What if I recommend your service to my friends?

We have a referral program in place that will save you additional 10% off per referral.

GENERAL FAQs

Q: Who makes your team?

Chip Florian – Founder / Sr Network administrator
Wil Bolton – Network System Engineer
Katie Smith – Executive Administrator and Accounting

Q: Don’t see what you are looking for?

Please visit www.ciprianit.com for additional information.